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Customer Service

  • Shipping & Delivery

    Shipping fees are calculated based on multiple different criterias such as weight, size, insurance, destination, price and shipping method. To calculate your shipping fees, please add your items into your shopping cart, select your shipping method, proceed to checkout and you will be given your shipping fee prior to your order being placed. On orders with more than one main item, you may be subject to additional shipping charges which you would be notified of prior to us billing your credit card.
    For orders shipping to Alaska, Hawaii And Puerto Rico please select two day air or overnight delivery, as these orders cannot be shipped via ground delivery. For orders shipping to P.O. boxes and APO’S please select the U.S.P.S. standard or priority as these orders cannot be shipped via FedEx or UPS. If you do not select an appropriate shipping method, your order will be adjusted accordingly to the proper shipping method and rate. Oversized products such as pallet jacks, hand trucks, platform trucks, may be subject to only local pickup or local delivery.

    LiftsPlus.com will always make every attempt possible to deliver product (s) ordered on time. LiftsPlus is not responsible for any delays that may be caused by affiliated shipping carriers. LiftsPlus bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.

  • Privacy & Security

    We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality. Shopping with Backyardplus.com is absolutely safe - you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. Read this entire section for details. Backyardplus.com uses SSL (Secure Sockets Layer) to protect your credit card information. SSL encrypts all order information (such as your name, address, and credit card number) so that it can't be read in transit. For SSL security to work, you must use an SSL-enabled browser (any version 3 or higher browser should work). In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to these charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for any reason, you are held responsible for this amount, Backyardplus.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Backyardplus.com while using our secure server. If you prefer to order by phone, call our Customer Care Center at (800) 669-7554. Please have your item numbers and your credit card information ready, so that we may serve you efficiently. Your Privacy Online Backyardplus.com does not rent, sell, loan or share your personal information with any third party. We treat all your private information as strictly confidential. About Cookies "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to remember information you gave us so you don't have to reenter it each time you visit the site. Cookies also enable us to connect you with your information, such as your part search results and shopping basket contents. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will not be able to shop on our site if the cookies feature on your browser is disabled.

  • Returns & Replacements

    All returns are subject to a minimum restocking fee of 20% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card.
    All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing

  • Cancellations

    If you need to cancel your order, you may do so by calling Customer Care at (800) 669-7554. Your order may be cancelled as long as it has not yet been forwarded to our warehouse or shipping partners for processing. Please be advised, your payment may have already been processed. Therefore, it may take 7 to 10 days for the bank to release funds back to your credit card.

  • Shipping & Promotions

    We do not ship COD. We are unable to apply manufacturers' coupons.

    Items sold by Liftsplus.com and shipped to destinations in the state of California are subject to tax.

  • Payment

    Liftsplus.com accepts American Express, Discover, MasterCard and Visa. You can use debit and check cards issued by the companies above as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when indicating the card type. We also accept corporate purchasing cards as payment. These cards are typically used by corporations and institutions to better track purchases. We do not currently accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above.

  • United States Government Purchasers

    Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:

    •Federal tax ID certificate
    •Certificate of exempt status
    •Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
    •Government Voucher
    •Check from the U.S. Government payable to LA Equipment Services

    Other Exempt Purchasers

    If you purchase our items for resale, the transaction is not subject to sales tax provided you furnish the required documentation. If you are a reseller but the items you are purchasing from us are not for resale, the transaction will not be tax exempt.

    In order for taxes to be removed from your order, we will ask you to provide a resale certificate, which must contain the following information:

    •The name and address of the purchaser.
    •The number of the seller's permit held by the purchaser
    •A description of the items to be purchased.
    •A statement that the described product is being purchased for resale.
    •The date of the document.
    •The signature of the purchaser or someone approved to act in his or her behalf.

    How to submit this information

    First, place your order through our website. After you have placed your order, please submit the necessary information by fax. Our fax number is (800) 669-7554. If your order has not been charged yet, sales tax will be removed. If your order has already been charged, the corresponding refund will be issued.