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FREE SHIPPING ON LIFT TRUCK PART ORDERS OF $299 OR MORE*
Customer Care
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Cancellations
- Payment, Pricing & Promotions
- Sales Tax
- Shipping & Delivery
- Shipping fees are calculated based on multiple different criterias
such as weight, size, insurance, destination, price and shipping method.
To calculate your shipping fees, please add your items into your
shopping cart, select your shipping method, proceed to checkout and you
will be given your shipping fee prior to your order being placed. On
orders with more than one main item, you may be subject to additional
shipping charges which you would be notified of prior to us billing your
credit card.
For orders shipping to Alaska, Hawaii And Puerto Rico please select two day air or overnight delivery, as these orders cannot be shipped via ground delivery. For orders shipping to P.O. boxes and APO’S please select the U.S.P.S. standard or priority as these orders cannot be shipped via FedEx or UPS. If you do not select an appropriate shipping method, your order will be adjusted accordingly to the proper shipping method and rate. Oversized products such as pallet jacks, hand trucks, platform trucks, may be subject to only local pickup or local delivery.
LiftsPlus.com will always make every attempt possible to deliver product (s) ordered on time. LiftsPlus is not responsible for any delays that may be caused by affiliated shipping carriers. LiftsPlus bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment. - Privacy & Security
- Secure Shopping We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality. Shopping with Liftsplus.com is absolutely safe - you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. Read this entire section for details. Liftsplus.com uses SSL (Secure Sockets Layer) to protect your credit card information. SSL encrypts all order information (such as your name, address, and credit card number) so that it can't be read in transit. For SSL security to work, you must use an SSL-enabled browser (any version 3 or higher browser should work). In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to these charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for any reason, you are held responsible for this amount, Liftsplus.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Liftsplus.com while using our secure server. If you prefer to order by phone, call our Customer Care Center at (800) 669-7554. Please have your item numbers and your credit card information ready, so that we may serve you efficiently. Your Privacy Online Liftsplus.com does not rent, sell, loan or share your personal information with any third party. We treat all your private information as strictly confidential. About Cookies "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to remember information you gave us so you don't have to reenter it each time you visit the site. Cookies also enable us to connect you with your information, such as your part search results and shopping basket contents. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will not be able to shop on our site if the cookies feature on your browser is disabled. .
- Returns & Replacements
- All returns are subject to a minimum restocking fee of 20% of the total
transaction charge, which will be deducted from your refund total Returns are processed in the order in which they are
received. Your request for a Return Authorization must be received by our Returns Department within 30 days from the original ship date. We can only refund the cost of shipping on returns that are due to our error. If this is the case, we will refund the full price, including shipping costs. You are responsible for all freight charges on shipments that are returned or refused at no fault of ours. Return processing may take up to 7 business days from
the time your return is received. If you have a return that needs to be handled
in an expeditious manner please contact our customer service department
and we will do our best to try and accommodate you. Returns that require
a refund may take an additional 5-7 business days before a credit is
applied to your charge card.
All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing. - Cancellations
- If you need to cancel your order, you may do so by calling Customer Care at (800) 669-7554. Your order may be cancelled as long as it has not yet been forwarded to our warehouse or shipping partners for processing. Please be advised, your payment may have already been processed. Therefore, it may take 7 to 10 days for the bank to release funds back to your credit card. .
- Payment, Pricing & Promotions
- Liftsplus.com accepts American Express, Discover, MasterCard and Visa. You can use debit and check cards issued by the companies above as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when indicating the card type. We also accept corporate purchasing cards as payment. These cards are typically used by corporations and institutions to better track purchases. We do not currently accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above. We do not ship COD. We are unable to apply manufacturers' coupons.
- Orders Subject to Sales Tax
- Items sold by Liftsplus.com and shipped to destinations in the state of California are subject to tax.
The statewide sales tax rate is currently 9.25%. However, some locations have additional "district" taxes, so the rate may be higher.
United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:
•Federal tax ID certificate
•Certificate of exempt status
•Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
•Government Voucher
•Check from the U.S. Government payable to LA Equipment Services
Other Exempt Purchasers
If you purchase our items for resale, the transaction is not subject to sales tax provided you furnish the required documentation. If you are a reseller but the items you are purchasing from us are not for resale, the transaction will not be tax exempt.
In order for taxes to be removed from your order, we will ask you to provide a resale certificate, which must contain the following information:
•The name and address of the purchaser.
•The number of the seller's permit held by the purchaser
•A description of the items to be purchased.
•A statement that the described product is being purchased for resale.
•The date of the document.
•The signature of the purchaser or someone approved to act in his or her behalf.
How to submit this information
First, place your order through our website. After you have placed your order, please submit the necessary information by fax. Our fax number is (800) 669-7554. If your order has not been charged yet, sales tax will be removed. If your order has already been charged, the corresponding refund will be issued.